Maxis Berhad with its consolidated subsidiaries (together, ‘Maxis’) is the leading integrated communications provider in Malaysia with 12.97 million mobile subscriptions as of 30 June 2010. Since 1995, Maxis’ Malaysian business has been providing a full suite of communication services on multiple platforms to satisfy the needs of individual consumers, small and medium enterprises, and large corporations in Malaysia.
Job Title Customer Care Consultant ( Mahkota Parade, Melaka )
Work Location (Melaka - Mahkota Parade Maxis Centre)
Responsibilities:
- Act as direct liaison between Maxis and our customers in a friendly and pleasant manner
- Provide superior customer service assistance by attending to customer’s general inquiries and resolving customer’s complaints
- Provide excellent after sales service by building strong rapport with potential and existing customers
- Respond to customer’s feedback promptly and in a positive manner
- Perform cross-selling activity by educating customers with Maxis products & services
- Attentive to customer’s needs and provide the best solutions that cater customer’s requirements
Requirements:
- Fresh Degree / Diploma holders ( in any field ) with passion into customer service role are encourage to apply
- SPM with minimum 3 years of working experience preferably in servicing industry can also be considered
- Pleasant / out-going personality, approachable with positive attitude
- Excellent interpersonal and customer service skills
- Strong command of English and Bahasa Malaysia both written and spoken
- Computer literate, familiar with Microsoft Applications and key-boarding skills
- Willingness to work on weekends, public holidays and on shift basis
- Applicant must be a Malaysian citizen
Interested candidates are encouraged to send an application online.
Only shortlisted candidates will be notified.
Advertised on 12-6-11
Apply online klik here
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